Refund policy
Return & Refund Policy
Thank you for shopping with AllThingsHer. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Returns
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You have 30 days from the date you receive your item to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
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To initiate a return, please contact us at allthingsher@outlook.com with your order number and the reason for the return. Returns sent back to us without first requesting a return will not be accepted.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
Non-Returnable Items & Exceptions
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Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care items.
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Sale or clearance items and gift cards are final sale and non-refundable.
Damaged, Defective, or Incorrect Items
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Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at allthingsher@outlook.com so we can evaluate the issue and make it right.
Shipping Costs
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Customers are responsible for paying their own shipping costs for returning items, unless the return is due to a mistake on our end or a defective product. Original shipping fees are non-refundable.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at allthingsher@outlook.com.